Refund Policy

You have 7 days to return an item from the date you received it.

✅ Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• Condition: Unused and in the exact condition you received it.

• Packaging: Must be in the original, undamaged packaging.

• Proof: You must include the receipt or proof of purchase.

• Exclusions: Must not be listed in the "Non-Returnable" section.

⚠️ Important Note on Electronics:
For products like earbuds, the packaging must remain factory-sealed to qualify for a return or refund, unless the issue is a verified manufacturing defect.

 

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🚫 Non-Returnable Goods

We cannot accept returns or process refunds for:

• Items damaged due to misuse, mishandling, or normal wear and tear.

• Products returned without the original box, packaging, or accessories.

• Products that have been used or show signs of wear.

• Gift cards, promotional items, or freebies.

 

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💸 Refunds Process

Once we receive your item, we will inspect it and notify you of the approval status.

If approved:

1. Timeline: Refunds are processed within 5 business days.

2. Method: Refunds are issued to your original payment method or as store credit.

3. Cash on Delivery (COD): If you paid via COD, your refund will be sent via Bank Transfer or Mobile Wallet (Easypaisa/JazzCash).

(Please note: Bank processing times may vary.)

 

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🚚 Shipping Costs

Who pays for shipping?

 

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📩 How to Initiate a Return

Do not send any item back without receiving confirmation from us.

Step 1: Email us at support@rawaan.store
Step 2: Include the following details:

• Order Number

• Product Name

• Reason for Return

We will reply with return instructions and the shipping address.